Refund Policy

At VELVATH, we are committed to delivering premium quality products and a seamless customer experience. This Refund Policy outlines eligibility, timelines, and procedures to ensure clarity and transparency.

Eligible items

Items purchased directly from velvath.pro are eligible for a refund if they meet the following criteria:

  • The item is unused and in its original condition.
  • All original packaging, tags, and accessories are included.
  • Proof of purchase (order confirmation or receipt) is provided.
  • The return request is submitted within the specified timeframe.

Refund timeframe

Customers may request a refund within 30 calendar days from the date of delivery. Requests submitted after this period may not be eligible unless required by applicable consumer protection laws.

Once your returned item is received and inspected, refunds are processed within 5–10 business days. Processing times may vary depending on your payment provider.

Refund procedure

  1. Contact our support team at [email protected] with your order number and reason for return.
  2. Wait for confirmation and detailed return instructions from our team.
  3. Ship the item to the provided return address using a trackable shipping method.
  4. Once received and approved, your refund will be issued to the original payment method.

Conditions

  • Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
  • Items returned damaged due to improper packaging may not qualify for a full refund.
  • Refunds are issued only to the original payment method.
  • Shipping fees are non-refundable unless required by law.

Non-refundable items

  • Gift cards and promotional vouchers.
  • Downloadable or digital products.
  • Personalized or custom-made items.
  • Items marked as final sale.

Contact us

If you have questions regarding this Refund Policy or need assistance with a return, our team is here to help.

VELVATH
Email: [email protected]
Website: https://velvath.pro
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)